Kuramed Pharmacy is dedicated to protecting your privacy. We will use your personal information to make things simpler and better for you. We will keep your personal information safe and will never sell it to third parties. We’ll be clear and open with you about why we collect your personal information and how we use it. Your rights and choices will be explained and respected.
Who We Are
We act as a data controller and are registered with the Information Commissioner’s Office under registration number ZB064038 Our registered office is at Office Suite 7, Winsor and Newton Building, Whitefriars Aveneue, Harrow, HA3 5RN and we are a company registered in England and Wales under company number 12658291. Kuramed Pharmacy is an online pharmacy registered with the General Pharmaceutical Council under registration number 9011508
Personal Information That We Collect
We process your personal information in order to meet our legal, statutory and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as stated in this policy. The types of personal data we may collect via our online form, or through email and phone interactions, include:
- Date of Birth
- Home/Delivery Address
- Email Address
- Mobile/Home Telephone Number
- NHS Number
- Billing Information and Transaction/Payment Card Information
Personal information is required to provide our services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you.
As a result of providing prescription services, we may also collect health or medical information from you or your medical practitioner. This is a type of special category data that we will only process in restricted circumstances as summarised in the section below.
How Your Personal Information Is Collected
We collect most of this personal information directly from you—by telephone, text or email and/or via our website. However, we may also collect information:
- From a third party with your consent, e.g. your General Practitioner or the NHS Spine system, which is the main database of your medical history with the NHS;
- From Private Prescribers and Clinics
How We Use Your Personal Data
As part of the provision of our services, we use the information that we collect from you:
- To allow us to provide our health services to you
- To support you in answering any questions or queries you may have submitted.
- To allow us to comply with regulatory requirements.
- To communicate with you if there is a query or problem with your order
- To notify you of any changes to our website, services or goods and products.
- For record keeping purposes (legal obligation)
- To ensure that items on your prescription or your order are suitable for you
- To improve our services and to provide you with the best possible level of customer service.
- To contact you and send reminders (e.g. about repeat prescriptions or notifications that your prescriptions are on their way to you).
The security of your information is important to us and both electronic and physical measures are put into place, to ensure that your information is not passed to person(s) or companies who are not authorised to receive it.
Special Category Personal Data
“Special categories” of particularly sensitive personal information require a higher level of protection. Further justification for collection, storage, and usage of this type of information is needed by us. We have in place an appropriate policy document and safeguards which we are required by law to maintain when processing such data.
We will collect information about your health, including any medical condition, medication or health and/or sickness records. This data is special category data.
Special protection is given to this special category of personal data. We use this special category personal data primarily to comply with our legal obligations (including verifying your identity and ensuring that the correct medicines are dispensed to you).
We manage your special category data with extra care. For example, we will not provide special category data to our delivery drivers.
Sharing and Disclosing Your Personal Information
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. In certain circumstances, we share your information with third parties to help us provide you with our services, and they too are bound by the same data protection regulations as we are. Below are the categories of third party with whom we share your personal data:
- Royal Mail and couriers (APC Delivery) for the purposes of delivering your order or prescription • Your medical practitioner
- The NHS Business Service Authority for the purposes of fulfilling NHS prescriptions • TrustPilot for the purposes of administering feedback surveys
- IT Systems (Patient Medication Record System) providers including Invatech Health for the purposes of storing your data securely
Payment gateway service and payment provider WorldPay
We will never share your data for marketing purposes, and we do not transfer your data outside of the European Economic Area (EEA).
You have a number of rights with regards to the personal data that we process about you. These include:
- The right to access your personal data (known as a “subject access request”) and have a copy of this information provided to you
- The right to have your personal data removed, however, please note that there will be instances where we are required by law to keep your data for a minimum number of years • The right to have your information corrected if it is inaccurate
- The right to restrict our processing of your data in narrow circumstances
- The right to object to our processing of your data where we are doing this based on our legitimate interests
- The right to have your data transferred to yourself or a third party in a structured, commonly used, machine-readable format
- The right to withdraw your consent in the event we rely on your consent to process your data. Please note that this may affect the products and services we provide to you
Should you wish to request any of these rights, please contact email@example.com. We may ask you to verify your identity before processing the request, to ensure that your data is protected and kept secure.
How long do we keep your data
We keep your personal information for as long as is necessary to fulfil the purposes for which we collect it, as well as to fulfil our legal obligations. This means that different sets of data may be kept for different periods of time. For example, paper prescriptions are kept for 2 years following the date of the last prescription in the patient file, whereas patient medical records are kept for 10 years after the death of the patient in line with NHS guidelines. Further information on these retaining periods can be provided upon request.
Making a complaint
We only process your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to make a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, please contact firstname.lastname@example.org
You also have the right to submit a complaint with the Information Commissioner’s Office via their phone number 0303 123 1113 or via their online complaints form https://ico.org.uk/make-a complaint/
How to contact us
Our contact details are:
Address: Office Suite 7, Winsor and Newton Building, Whitefriars Avenue, Harrow, HA3 5RN Email: email@example.com
Telephone: 020 3411 8995