Kuramed Pharmacy Terms of Service

These terms of service (the Terms) apply to your access and use of Kuramed Pharmacy website and our services (the Services). The Services involve the following:

• Sending your acute and/or repeat NHS prescription electronically to our Pharmacy. We will need your consent to send your medicines to our Pharmacy and this consent will be requested separately while you use the Services.
• Our Pharmacy dispensing your medicines against the prescription received from your NHS England GP surgery.
• Dispensing your medicines to be either delivered to you or your nominated representative, by our delivery drivers or royal mail.

The Terms and the Services may be altered at any time without reason or previous notice. Each time you wish to use the Services, please read these Terms to confirm you understand the terms which apply at that time.

What is Kuramed?

An online pharmacy service delivering your acute or repeat medications which has been requested by your Private or NHS England GP.

About Us

Kuramed Pharmacy (“Kuramed Pharmacy”, “we”, “us” or “our”) is a trading name for Healthme Meds Ltd. Our website is owned and provided by Healthme Meds Ltd, a company incorporated in England and Wales with the company number 12658291 whose registered address is Office Suite 7, Winsor and Newton Building, Whitefriars Avenue, Harrow, HA3 5RN Our VAT Number is 360 329 11

To request any information or to make a complaint about our website or services, you can contact via:

• Telephone 0203 411 8995
• Email at support@kuramedpharmacy.co.uk; or
• Mail by writing to our Head Office: Healthme Meds Ltd, Office Suite 7, Winsor and Newton Building, Whitefriars Avenue, Harrow, HA3 5RN

Professional Authorisation

Our pharmacy service (our Pharmacy; Kuramed Pharmacy or Kuramed) operates using our distance pharmacy. Our Pharmacy is run by qualified pharmacists and operates from a registered pharmacy premises under General Pharmaceutical Council registered premises number 9011508.

Superintendent Pharmacist & Pharmacy Details

Nikita Vaitha, GPhC No. 2224010

All our pharmacists are bound by and comply with codes of professional ethics and conduct. The professional conduct rules can be accessed at www.rpharms.com. General Pharmaceutical Council contact details can be accessed at  www.pharmacyregulation.org.

Your Responsibilities

It is your responsibility to ensure the information that you provide to us while using our Services is accurate and up-to-date. This is inclusive of information about you, your medical conditions and associated medicines. You agree that you will immediately notify us of any changes in the information you have provided us with, by contacting us on 0203 411 8995.

It is your responsibility to ensure that you communicate with your GP with regards to their requirements from you in order to be able to release your repeat prescription.

We are not under any obligation to accept your registration request and you accept that we have the right to hold or dismiss your access to the Services at any time without previous notice if we have any reason to believe that you have breached any of the Terms.

It is your responsibility to dispose of any unwanted medicines in your possession by returning them to a pharmacy.

You accept that upon delivery of your medicines to you or your nominated representative, it is your responsibility to appropriately store and handle your medications.

Requesting Your Repeat Medicines

You agree that Kuramed Pharmacy has no control over issuing your repeat prescription, which is at the choice of your GP.

The Services are provided on a best endeavours basis: we act as an intermediate and cannot assure the completion of your prescription order, since it is the sole and absolute discretion of your GP to issue your repeat medicine prescription. You accept that we will not be bound to any prescription order that is placed by you until we have confirmed the order to you by SMS or email. We reserve the right to reject any order.

Restrictions on Ordering

If the prescription is for someone other than yourself, authority of the person whose prescription it is will be needed by you and proof will be requested and need to be provided for us to dispense the prescription. If you cannot satisfy us that you do have the authority, you will not be able to use our Services.

We only accept orders for prescriptions from customers who are 18 years old or over although you may order prescriptions for persons who are under 18 if you are their parent, guardian or legally authorised to do so. By placing an order, you confirm that you are at least 18.

Verifying your Prescription

When we receive an order for your prescription we will verify it against the information we already hold for you, and against information held by your GP. In the event that the information does not match, we may try to contact you using the information provided in the registration process. If we cannot contact you and we are unable to dispense the item(s) in your order we will not dispense or deliver the item(s).

If you place an order for a prescription and we do not receive the applicable prescription from your GP, we will not dispense the prescription. We will contact you to let you know that we have not received the prescription from your GP. It will be your responsibility to contact your GP.

Dispensing Your Medicine

We will dispense your medicines using our distance pharmacy.

Our Pharmacy is registered with the General Pharmaceutical Council and is contracted to provide dispensing services to NHS England patients. Pharmacists may only legally prepare a prescription-only-medicine upon receiving a valid prescription from an appropriate prescriber. In relation to the Services we will provide, the appropriate prescriber will be a registered medical practitioner.

The responsibility for manufacturing your prescribed medicines is not on us or our Pharmacy. We are responsible for appropriate dispensing, storage and handling of the medicines while they are in our possession, this includes while they are being delivered to you. You accept that you are responsible for the appropriate storage and handling of your medications from the point of successful delivery onwards. If any of the items on your prescription are not available or are not suitable for dispensing through this service, we will try to contact you or your nominated representative using the contact information you have given us.

Delivering Your Medicines

The delivery of your medicines may be undertaken by individuals who are employed by us or by third parties we contract with to provide this part of our Services. You, or your nominated representative, are responsible for receiving your medicines. Any signature provided by your nominated representative will be confirmation of receiving of your order and our responsibilities in relation to that delivery will be fulfilled.

Before the medicines can be delivered, proof of identity will need to be provided by you our your authorised representative. If this proof is not provided by you, the medicines will not be delivered and you may be charged for delivery.

If you or your nominated representative is not available to receive your medicines when we arrive to make the delivery, you may be charged for delivery.
If there is a failed delivery because of something you or your nominated representative do or fail to do, you will be charged for the original failed delivery and any following re-delivery charge.

We will not be liable for any loss or damage to your medicines that take place after delivery. We will not be liable for any personal data contained in or on the items we deliver being seen by a third party after delivery.

While we endeavor to have the medicine delivered to you within a certain time, we shall not be in breach of the Terms or have any liability whatsoever to you for failing to make the medicine available on the agreed delivery date.

You must check all medications delivered to you promptly upon receiving them. You should never take any medication, which appears to have been tampered with or which you believe has been dispensed in error. In the unlikely event of your order appearing to be damaged or your order appearing to be incorrect, then you should contact us immediately through the details provided above. We are not responsible for any breach of, or failure to provide, the Services, which was caused by you, your GP, or any third party.

Payment

We accept payments in GBP through our WorldPay payment gateway.

You will be notified of any delivery and prescription charges prior to confirming your order.

NHS prescription charges will apply whether we charge for delivery or not. We will collect these charges from you. We pass these charges back to the NHS. For NHS prescriptions, you will be required to confirm your exemption and entitlement for free prescriptions or to confirm you have a pre-paid prescription certificate. The responsibility is on you to provide accurate information and not make a false declaration.

When providing payment card details, you confirm that you are authorised to use the card and authorise us to take payment in full for applicable prescription and delivery charges and any other charges that are due to us under these Terms. Refunds, if applicable, will only be made to the card originally used for payment.

Order Cancellation

You may cancel your order at any stage before your delivery being accepted by our courier partner. Once your order has been accepted by our courier partner, if you decide to cancel the order you may be charged up to the full amount of the delivery cost. Once your items have been sent out for delivery from our Pharmacy premises you will be unable to cancel your order, but we may return your medicines to the Pharmacy at our own discretion. In this situation, the full cost of delivery will be charged on to you.

Our Liability to You

We, the directors of our company and the directors of any related companies shall not be liable for any losses or claims appearing directly or indirectly from use of the Services except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of us or the people we are responsible for.

Ownership, Use and Intellectual Property Rights

The Kuramed Pharmacy website and all intellectual property rights in it including but not limited to any content are owned by us, our licensors or both (as applicable). Intellectual property rights mean rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any sort whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see appropriate. Nothing in these Terms grants you any legal rights in our website other than as necessary to enable you to access and use the website. You agree not to adjust, to try to avoid or delete any notices contained on the website (including any intellectual property notices) and in particular in any digital rights or other security technology inserted or contained within the website.

Accuracy of Information and Availability of the Website

We try to ensure that our website is accurate, up to date and free from bugs however we cannot guarantee. In addition, we cannot promise that our website will be fit or suitable for any purpose.

We reserve the right to suspend or terminate the operation of our website at any time as we see fit.

Nothing on our website comprises technical, legal, medical or pharmaceutical advice or any other type of advice and should not be relied on for any purposes. While we try to ensure that our website is available for your use, we do not guarantee that the website will be available at all times nor do we guarantee the uninterrupted use by you of the website.

Hyperlinks and Third-Party Websites

Our website contains hyperlinks and references to third party websites. Any of the hyperlinks or references provided are for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information enclosed in them. The display of any hyperlink and reference to any third-party website does not mean that we validate that third party’s website, products or services. Your use of a third-party website may be governed by the terms and conditions of that third-party website.

Security and Monitoring

We use different security measures to prevent your personal information from being accidentally lost, or used or accessed in an unauthorised way however internet transmissions are not entirely secure and there is a risk that information which you send to us via our website may be intercepted.

We have procedures in place to deal with any alleged security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. You can find out more information about our security procedures in our Privacy Policy.

We may monitor activity and content on our website and may take any action we think appropriate if we suspect you may be in breach of these Terms. This may include suspending or terminating your access to our website or notifying the authorities or relevant regulators of your activities.

Limitation of our Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
a) losses that:
i) were not foreseeable to you and us when these Terms were formed; or ii) that were not caused by any breach on our part; or
b) any loss or damage or increase in loss or damage which results from a breach of these Terms by you.